FAQ
Find answers to common questions about our services.
Delivery time is typically 1-2 business days for areas around Cilacap. For destinations outside the city, the time depends on distance and the service chosen.
We accept shipping of valuable items, but we recommend using insurance for security. Ensure the item is well-packed and accompanied by necessary documents.
You can track your package through the J&T Express app or our official website. Enter the tracking number provided at the time of shipment to view the current location.
Additional fees may apply for remote areas depending on the location. We will provide detailed information when you send your package.
You can contact our customer service via the phone number listed on our website or by visiting our office in Mertasinga. We are here to help 24/7.
Yes, we serve shipping to outside Java Island using special services. Costs and delivery times will be adjusted based on the destination.
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